Privacy Policy

Effective Date: October 8, 2026

1. Introduction

Green Country Veterinary Hospital ("we," "us," or "our") is committed to protecting the privacy of our clients and their pets. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully. By using our website or services, you agree to the practices described herein.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Your name, mailing address, phone number, and email address when you register as a client, schedule an appointment, or contact us.
• Pet Information: Your pet's name, species, breed, age, weight, medical history, vaccination records, and other health-related data necessary to provide veterinary care.
• Payment Information: Billing details such as credit card numbers or bank account information collected when you pay for services. Payment data is processed securely through our payment processors.
• Website Usage Data: IP address, browser type, pages visited, time spent on pages, and other diagnostic data collected automatically when you visit our website.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Scheduling and managing appointments for your pet's care.
• Maintaining accurate medical records and providing continuity of veterinary care.
• Processing payments and managing billing for services rendered.
• Communicating with you about appointment reminders, follow-up care instructions, and important health updates for your pet.
• Improving our website, services, and overall client experience based on usage patterns and feedback.
• Complying with applicable laws, regulations, and professional standards.

4. Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us recognize returning visitors and understand how our site is used.

We may use cookies for essential website functionality (such as keeping you logged in) and for analytics purposes (such as understanding which pages are most visited). You can control cookie settings through your browser preferences. Disabling cookies may affect certain features of our website.

5. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

• Payment Processors: We share payment information with trusted third-party payment processors solely to complete transactions.
• Referral Veterinarians: With your consent, we may share your pet's medical records with specialists or emergency veterinary providers to ensure continuity of care.
• Legal Requirements: We may disclose information when required by law, court order, or governmental authority, or to protect the rights and safety of our clients, staff, or the public.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

7. Your Rights

You have the right to:

• Access: Request a copy of the personal information we hold about you or your pet.
• Correction: Request that we correct any inaccurate or incomplete information.
• Deletion: Request that we delete your personal information, subject to our legal and professional recordkeeping obligations.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

8. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us immediately so we can take appropriate steps to remove that information.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, we will update the effective date at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Green Country Veterinary Hospital

12126 S Yukon Ave. Glenpool, OK 74033

Phone: (918) 298-4085

Email: greencountryvet@gmail.com

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